Help shoppers make sense of options
Answer common product and policy questions from your approved store information, with a clear next step.
BUILT FOR Retail & E-commerce
AI voice agents for retail & e-commerce
Give every customer a clear next step.
Product questions before checkout. Delivery and return questions afterwards. Help customers get useful answers and give your support team the context to resolve requests that need a person.
No sign-up to try. Preview a voice before using your microphone.
AN ENQUIRY, MADE USEFUL
Example
01 / THE CALLER’S QUESTION
“What’s the difference between these two products?”
Example scene and conversation. Your agent uses your business information.
Retail & E-commerce VOICE STUDIO
Hear it. Try it.
Choose from 7 industry roles below. Preview a voice, or start a live conversation and ask a question.
No sign-up needed. Use fictional details in the demo.
01 / Choose a conversation
Product enquiry agent
Help shoppers understand approved product details.
Tap the orb to start a live conversation
Choose a voice
Upbeat & curious · Preview without a microphone
Try: “What’s the difference between these two products?”
Explore all 13 voices Listen before you call ↗
Samples are recordings. Live demos use your microphone and are transcribed.
Use fictional details. No real bookings or account changes are made.
LESS FRICTION. MORE USEFUL CONVERSATIONS.
Delivery and return questions compete with the customer issues that need personal attention.
Handle approved product and policy questions, then capture order references and requests for follow-up. Your support team can focus on the cases that need their judgment.
YOUR EVERYDAY CALLS, VISUALISED
Take repeat questions off the queue
Explain return procedures and delivery policies so your support team can focus on orders needing personal attention.
Keep the issue and order together
Capture the order reference and customer’s request so support has the details when it follows up.
YOUR CALLS. YOUR NEXT STEP.A voice agent built
A voice agent built
around your business.
Let’s look at the calls your Retail & E-commerce team handles every day—and where a voice agent could help first.
- Start with your priority
The calls you miss, repeat or want to follow up.
- See a relevant demo
Explore the conversation, captured details and handoff.
- Know what comes next
Discuss setup, integrations and a focused pilot.
HOW IT FITS YOUR TEAMFrom the first hello
From the first hello
to the next step.
For online stores and retail support teams handling pre-purchase questions and post-purchase requests. Keep policy answers consistent while giving account-specific or exceptional cases a clear human path.
- 01
Understand the request
Separate shopping questions from an existing-order issue.
- 02
Ask what matters
Answer from approved product and policy information; authenticate before revealing account-specific data.
- 03
Make the handoff useful
Create a request for your support workflow, with refunds and order changes subject to permissions.
A FAMILIAR ENQUIRY
“What’s the difference between these two products?”
Start with what the caller needs.
BEFORE YOU GO LIVEBuilt around
Built around
your business.
Your answers, your handoff rules and a focused pilot. We’ll map out the essentials together.
- Your knowledge
- Your workflow
- Test together
What will the agent need to know?
Product catalogues, published shipping and return policies, authentication rules and approved order-system access.
Where do the call details go?
Keep contact details, the request and the next step together in Culvion’s Lead Management System. Other CRM and calendar connections are scoped around your workflow.
Explore the LMS ↗How do we get started?
Start with product and policy questions, then decide which order tasks need a connection. Bring your FAQs, returns policy and verification rules so we can map a useful support workflow.
Agree what success looks like: routine enquiries resolved or handed off with context. Review the results against your own baseline before expanding.
What should we test before launch?
Try your common questions, a caller changing their mind, interruptions and a request the agent cannot answer. Check the details your team receives, the human handoff and each agreed language on the phones your callers use.
For retail & e-commerce, review routine enquiries resolved or handed off with context against your current process. Agree the pilot scope and review the evidence before expanding; a public demo is not a guarantee of business results.
BEFORE YOU DECIDEGood questions.
Good questions.
Clear answers.
From the first demo to a workflow your team can use.
Ask us at sales@culvion.ai ↗Can it help before and after a purchase?
Yes. You can configure product and policy questions for shoppers, and order-enquiry or return-request intake for existing customers. Choose the tasks and the point at which your support team takes over.
Will it work with our store and helpdesk?
Tell us which store, order system and helpdesk you use. We’ll assess supported connections and permissions. Account-specific status and order actions need the right integration and identity checks; policy questions can use your approved knowledge.
Can it support customers in different languages?
Multilingual conversations are supported. Share the languages your customers use so we can test suitable voices, product names and policy explanations for your store.
How do we estimate costs for busy sales periods?
Use expected call volume and typical conversation length as a starting point. Published plans include voice and lead management, with clear minute allowances; telephony and store-specific connections are scoped separately.
Can the agent give a live order status or issue a refund?
Live order status needs an authorised order-system connection and appropriate identity checks. Refunds also need policy checks and action permissions. Without them, the agent can capture a support request only.
YOUR NEXT CONVERSATIONLet’s make it work
Let’s make it work
for your team.
A guided demo around the calls you want to improve.
Book a retail demo
No commitment to deploy.
