Know what happened on the call. Improve the next one.
Apply consistent scorecards to configured conversations. Quality insights begin on Pro; live assist, custom scorecards, roleplay and human-call coverage depend on the plan and implementation scope.
Run it fully automated, or with a human in the loop — your call.
Conversation quality insights begin in the published Pro plan.
Live assist, custom scorecards, human-call coverage and roleplay depend on the selected implementation and are not universal plan promises.
See the complete product-status matrixWhat does QMS — Quality & Coaching do?
Apply consistent scorecards to configured conversations. Quality insights begin on Pro; live assist, custom scorecards, roleplay and human-call coverage depend on the plan and implementation scope.
Key workflow
- Listen in real time: For supported calls, QMS can track talk ratio, sentiment signals and methodology coverage.
- Configure live support: Where live assist is included and technically supported, selected prompts or battlecards can appear during a call.
- Apply the scorecard: Selected conversations are evaluated against the configured rubric, producing consistent fields for review.
From start to outcome.
Listen in real time
For supported calls, QMS can track talk ratio, sentiment signals and methodology coverage.
Live AssistConfigure live support
Where live assist is included and technically supported, selected prompts or battlecards can appear during a call.
Scoped live assistApply the scorecard
Selected conversations are evaluated against the configured rubric, producing consistent fields for review.
QMS scoringPrep the manager
Coaching summaries highlight what to work on, with key moments linked.
Coaching prepScope roleplay
Where included, teams can define representative scenarios and review criteria before using an AI practice workflow.
Scoped roleplayHow to validate this workflow.
Treat the page as a workflow description, not a promised outcome. Confirm commercial availability, providers, permissions and human-review points before implementation.
Evidence to collect
- Record the current baseline and the business outcome that matters.
- Test representative inputs, exceptions, interruptions and escalation paths.
- Review accuracy, latency, failure handling and operator workload.
- Approve rollout only against written acceptance criteria.
Why QMS — Quality & Coaching is different
Broader review coverage
Review more configured interactions than a small manual sample, subject to channel support and processing settings.
Comparable review fields
Use one configured rubric for supported human and AI-agent conversations while retaining human review for disputed or sensitive judgments.
Scoped live assist
Real-time prompts and battlecards require a supported call path, plan and implementation configuration.
Your methodology
Score against MEDDIC, BANT, SPICED, CHAMP, NEAT; custom rubrics per team.
Scoped roleplay workflow
Representative practice scenarios and review criteria can be defined where roleplay is included.
Measurement before claims
Track review coverage, disagreement rates and coaching follow-through before connecting quality signals to revenue outcomes.
Manager coaching prep
Auto-built summaries with key moments linked.
Sales & support coverage
Works across sales, marketing and support conversations.
QMS can apply the same configured quality framework to supported human and AI-agent conversations on one record.
QMS — Quality & Coaching questions, answered
Culvion's Quality Management System applies configured scorecards, coaching context and roleplay to supported human and AI-agent workflows.
Coverage depends on the connected channels, recording or transcript availability, selected processing rules and deployment configuration.
MEDDIC, BANT, SPICED, CHAMP, NEAT, plus custom rubrics per team.
It can apply a configured rubric to supported AI-agent conversations. Human-call coverage and live coaching depend on the selected plan and implementation.
Works hand-in-hand with
Put QMS — Quality & Coaching to work today.
Choose the NATE capacity that fits your workflow — automated or with you in the loop.
Let’s make this
work for your team.
Bring your use case. We’ll discuss the workflow, what needs to connect and the scope of a practical pilot.
Or email sales@culvion.ai ↗Book a demo
Name and work email are required. We’ll contact you to arrange the demo.
